If at any point you create a new Patreon account, but used your original email associated with your old Patreon account, you could encounter a message stating that ‘A WordPress Account exists with same email address’ – this happens as your email address is hard locked to your Patreon ID account code for security reasons, if you create a new Patreon account but still use the original email our system will not allow you to login into maycontaingirl.com site as it will detect a Patreon ID/user email mismatch. To fix this please either change your email associated with your new Patreon account (one that you have not used with MCG before) or contact us (link below) to have your old account removed from our database.
If you encounter this error please contact us via the message button on our Patreon page
Further information on how to contact us via your Patreon account can be found here
Full instructions for upgrading and downgrading your Tier can be found here…
How to edit your membership
No you will not be charged the full price when upgrading Tiers, you will only be charged the extra amount the upgrade Tier costs. For example: Upgrading from the $20 MCG Cover Shoots Tier to the $26 MCG Full Package would only cost an extra $6 (plus sales taxes depending on where you live). If downgrading, your downgrade price will only come into effect at the beginning of the next calendar month.
Patreon now offers all creators the option to use Subscription Billing, this now means your subscription will renew on the day you joined, as opposed to the 1st of every calendar month. For example if you joined on the 29th September, your subscription will now renew on the 29th October.
Many Patreon creators, including MCG, have been requesting this feature from Patreon and it’s finally happened. This is fantastic news for all members and now means you can re-join anytime without the fear of losing days because of late in the month sign ups.
Before contacting support, please make sure you have linked your Patreon account to the maycontaingirl.com website using the link below…
https://maycontaingirl.com/login/
Then press the red ‘LOG IN WITH PATREON’ button, then hit ‘Allow’ in the window that comes up. This will connect your Patreon account to the MCG website and your content will now be unlocked. Please message us via the contacts at the bottom of this page if you have any further issues.
No. You get a month of access from the date you signed up, if you cancel you will be able to access the content up until your membership expires.
We are aware that on very rare occasions there can be a slight time delay when upgrading, between Patreon taking payment for the upgrade and them sending the new membership information to our maycontaingirl server, however this is normally only a short period of time.
IMPORTANT: We have also noticed that when upgrading it may disconnect your Patreon link from the maycontaingirl website, so please re-link your Patreon using the link below…
https://maycontaingirl.com/login/
Then press the red ‘LOG IN WITH PATREON’ button, then hit ‘Allow’ in the window that comes up. This will connect your Patreon account to the MCG website and your content will now be unlocked. Please message us via the contacts at the bottom of this page if you have any further issues.
1. Are you using a Smartphone to access the MCG site? Whilst they usually work ok, sometimes they or the browser have security/adult blocking features that prevent the site from unlocking, we always suggest using a laptop or a desktop to access the content.
2. Trying a different browser to access the content can help, especially if the issue is being caused by security software or plugins.
3. Log out of Patreon and log back in can sometimes fix potential issues.
4. If you have updated your credit card information recently within Patreon please make sure the change has been verified with Patreon.
How do I update my Patreon payment information?
Please message us via the contacts at the bottom of this page if problems continue.
We use a very well established global third party streaming service to provide all movies, if you are having issues with playback this is usually caused by a local cache error, before contacting support please try these 3 fixes…
1. Empty your browsers cache and cookies
2. Try an alternative browser
3. Check you are not running any security plugins that could cause any issues
This usually happens because you are using the ‘Unlock with Patreon’ button to log in, please use the ‘Log in with Patreon’ button on the Log in page to correctly log in or the button below.
The ‘Unlock with Patreon’ button is used by NEW members to sign up and EXISTING members to Upgrade or Downgrade Tiers. If you are already a paying member then the ‘Unlock with Patreon’ button will take you the Patreon Edit your Membership payment page (see below) where you can Upgrade or Downgrade your MCG Tier (you can also do this here Patreon Membership). If you are already a paying member then you will notice that in the summary box, it shows how much you have already paid that calendar month (CREDIT) and how much in addition you would need to pay to Upgrade to a higher Tier (TODAY’S CHARGE), in the example below the Today’s Charge field shows that there in no fee to pay (see red arrow), that’s because this user has already paid the correct amount that calendar month for that Tier. If you were upgrading to a higher Tier you would see the additional fee required to perform the upgrade in the Today’s Charge field. To finalise the Upgrade/Downgrade just hit the Update button.
Its also worth noting that when you signed up you probably paid in USD, when you edit your membership it will automatically change to your local currency, this make no difference to the amount you pay.
If problems continue please contact support using the links below.
As your content unlocks are connected to your current Tier, please make sure that the correct Tier is selected in your Membership area within Patreon. You can find this page here Patreon Membership
Tiers are based on how much you have paid that calendar month, if you have paid for a higher Tier such as MCG Covershoots and move your membership Tier to a lower Tier, such as MCG Archive, you will still have access to the higher Tier (MCG Covershoots) until the end of that calendar month. If problems continue please contact support using the links below.
Support hours are between 8am and 6pm GMT/BST Monday to Friday with limited support at weekends, we aim to respond as quickly as possible – Thanks Rufus
FOR MEMBERS: Please contact us via the message button on our Patreon page
FOR NON-MEMBERS: If you are not currently a member please email us here
Further information on how to contact us via your Patreon account can be found here
